FinWise Legal & Help Center
Request Account & Data Deletion
Version: privacy-2026-10-02 · Effective: October 2, 2026 · Last updated: October 2, 2026
Delete your FinWise account and associated data: FinWise provides an authenticated in-app deletion path and a public web request path for people who no longer have the app installed. This page does not delete an account merely because an email address is entered or sent to us.
How to Delete Your FinWise Account and Data
You can request permanent deletion of your account and all associated personal and financial information through either of the two official methods below:
Method 1: Direct In-App Deletion
If you currently have the FinWise app installed:
- Open the FinWise app on your mobile device.
- Navigate to Settings > Privacy & Data > Delete Account.
- Review the deletion scope and subscription cancellation warning.
- Review the confirmation dialog and confirm the deletion.
This is the fastest path because it is performed from your authenticated FinWise session.
Method 2: Email Deletion Request
If you have uninstalled the app or cannot access your mobile device:
- Send an email directly to support@finwise.delolabs.app.
- Use the subject line:
Delete My FinWise Account. - Send the email from the exact email address registered with your FinWise account (or mention your Google account email if you signed in via Google).
We verify ownership before processing a request. Do not send a password, OTP, purchase token, UPI PIN, or payment-card details.
⚠️ Important Notice Regarding Google Play Subscriptions:
Deleting your FinWise account or removing the app from your device does not automatically cancel any active paid subscriptions billed through Google Play. To avoid ongoing billing, please cancel your subscription directly in Google Play before or immediately after deleting your account:
👉 Manage Subscriptions on Google Play (play.google.com/store/account/subscriptions)
What Data is Permanently Deleted
An authenticated account deletion removes the following user-owned data from active systems through the deletion workflow:
- User Profile & Authentication Credentials: Your user ID, email address, display name, and authentication tokens.
- Financial Transaction Ledgers: All logged transactions, amounts, merchant names, payment modes, timestamps, and notes.
- Budgets & Goals: All customized category envelopes, monthly budget limits, and savings goals.
- Receipt Images & Scans: Receipt objects owned by the account in FinWise storage.
- Device Notification Tokens: All Firebase Cloud Messaging push tokens associated with your devices.
Data Retention and Exceptions
Ordinary personal and financial records are deleted from active systems upon account removal. The following narrowly scoped technical and legal exceptions may remain:
- Disaster Recovery Backups: Residual encrypted snapshots follow the operator’s configured backup-retention schedule and applicable legal requirements. The exact timing must be confirmed by the operator before it is promised publicly.
- Fraud & Free-Trial Abuse Prevention: To prevent fraudulent multi-account free-trial abuse, one-way SHA-256 cryptographic hashes of Google Play purchase verification tokens are stored without associating them with your name, email, or any identifiable personal data.
- Deletion audit: A one-way hash of the user identifier and deletion timestamp is retained to evidence the deletion event without retaining the original account identity.
- Local On-Device Cache: Deleting your account in-app automatically resets local database tables and clears session tokens. If you uninstalled the app prior to deletion, local sandbox files were already removed by your mobile operating system.
Need Assistance?
If you have questions about our data retention practices or need help verifying your deletion request, please reach out to our team:
FinWise Data Protection Desk
Email: support@finwise.delolabs.app
Help Center: FinWise Support & Help Center
Privacy Policy: Read our full Privacy Policy