FinWise Legal & Help Center
Privacy Request
Version: privacy-2026-10-02 · Effective: October 2, 2026 · Last updated: October 2, 2026
Use this page to request access, correction, deletion, consent withdrawal, or help with a privacy concern. We collect only the information needed to identify and respond to the request, and may verify account ownership before disclosing or changing data.
Submit a request
Email support@finwise.delolabs.app from the email associated with your FinWise account, if available. Put one request type in the subject line:
- ACCESS — a copy or explanation of personal data we hold
- CORRECTION — correction or update of inaccurate information
- ERASURE — deletion of your FinWise account and data
- CONSENT_WITHDRAWAL — withdrawal of optional processing
- GRIEVANCE — a complaint or privacy concern
In the message, include only your name (if different from the account profile), the email to contact, and a short description of the request. Do not include passwords, OTPs, payment-card details, purchase tokens, bank information, transaction details, or receipt images. If you still have app access, account deletion is available under Settings → Privacy & Data and is the fastest route for erasure.
What happens next
We record the request type and status for follow-up, verify the requester where necessary, and respond using the contact details provided. Account deletion removes ordinary profile and financial data from active systems; narrowly scoped security, billing, or abuse-prevention records may be retained as described in our Privacy Policy. We do not ask for passwords or OTP codes as part of this process.
Other ways to get help
See the account deletion page for deletion instructions, or visit the Support & Help Center for product help.