FinWise legal
Request Account & Data Deletion
Last updated: September 16, 2026
Your Right to be Forgotten: In accordance with Google Play Developer Policy and data privacy regulations, FinWise provides both an immediate self-service in-app deletion option and an external web request option for users who no longer have the app installed on their devices.
How to Delete Your FinWise Account and Data
You can request permanent deletion of your account and all associated personal and financial information through either of the two official methods below:
Method 1: Direct In-App Deletion
If you currently have the FinWise app installed:
- Open the FinWise app on your mobile device.
- Navigate to Settings (gear icon) > Profile.
- Scroll down to the danger zone and tap Delete Account.
- Read the confirmation prompt and confirm your deletion request.
Your account and cloud records are immediately severed and scheduled for permanent purge.
Method 2: Email Deletion Request
If you have uninstalled the app or cannot access your mobile device:
- Send an email directly to support@finwise.delolabs.app.
- Use the subject line:
Delete My FinWise Account. - Send the email from the exact email address registered with your FinWise account (or mention your Google account email if you signed in via Google).
Our support engineering team will verify your ownership and purge all records within 3 to 7 business days, notifying you via email once completed.
What Data is Permanently Deleted
Executing an account deletion permanently and irreversibly purges the following data from our cloud infrastructure:
- User Profile & Authentication Credentials: Your user ID, email address, display name, and authentication tokens.
- Financial Transaction Ledgers: All logged transactions, amounts, merchant names, payment modes, timestamps, and notes.
- Budgets & Goals: All customized category envelopes, monthly budget limits, and savings goals.
- Receipt Images & Scans: Any receipt photographs, bill attachments, or invoices stored in secure cloud storage.
- Device Notification Tokens: All Firebase Cloud Messaging push tokens associated with your devices.
Data Retention and Exceptions
Under standard operating procedures, all production records are deleted immediately upon account removal. However, please note the following technical exceptions:
- Disaster Recovery Backups: Residual encrypted snapshots of cloud databases are automatically rotated and completely overwritten within a 30-day rolling cycle. After 30 days, no trace remains in backup storage.
- Financial Purchases & In-App Billing: Transaction receipt IDs for subscriptions purchased via Google Play are retained by Google in accordance with Google Play financial and tax compliance policies. FinWise does not store raw payment card data.
- Local On-Device Cache: If the app is still on your phone, you should clear app data or uninstall the app to remove local sandbox files.
Need Assistance?
If you have questions about our data retention practices or need help verifying your deletion request, please reach out to our team:
FinWise Data Protection Desk
Email: support@finwise.delolabs.app
Help Center: FinWise Support & Help Center
Privacy Policy: Read our full Privacy Policy